September 25th, 2004洋海龟闯荡神州系列:呼叫中心的菲律宾MM (ZT)
在这期的洋海龟闯荡神州系列里主角是来自菲律宾的JelaxMM。她前两天刚来到上海,在浦东的一个Callcenter工作。
过去大部分的英语Callcenter都设在印度,现在似乎有向中国移动的趋势,而菲律宾等亚太地区讲英语的国家则成为其工作人员的主要来源。
Jelax 在最近的几篇网志里谈到她找工和初到上海时的感受:
Monday, August 02, 2004
the opportunity unfolds
The company decided to partner with or, rather, be a client of an established callcenter company in Shanghai, which took quite a while to complete the business process. The Group Director of this company had come to Manila last May to interview other prospective applicants for this project. Since I was endorsed by the client to their company, he asked me to meet him up after his interview with the applicants. I could say my meeting wth him was interesting because it was more like an interview…over dinner…at a noisy restaurant. Yes, you got it! Unluckily, it was another very uncomfortable meal for me, but I really appreciate the Group Director’s honesty and frankness in explaining the job position as well as working abroad for a longer period of time. The conversation had somewhat enlightened me and made me even realize the risks, difficulties and challenges of working at a different country.
The opportunity now unfolds in front of me. The question is, am I going to take it or not? Taking it could probably mean my parents disowning me as their daughter [which could be the worst case scenario], while rejecting it would not make me miss that opportunity (since another qualified person will eventually take it) but it would leave me with the worst feeling in the world - regret, and for the rest of my life bombard me with “what ifs.” Sure as hell the nastiest feeling, ugh! Simply put, the question could be rephrased as: Family or Regret? Well, I might have made this situation way too complicated…..whatevah! :S
Wednesday, August 04, 2004
the word is out
Friday, August 20, 2004
training
Tuesday, September 21, 2004
the adventure begins
Today’s already the 4th day of my amazing adventure in Shanghai. If only every single day of my life here is documented through a reality TV show…aaah! Living in a foreign land with a strange and difficult language for a new exciting career. That should be a fairly interesting show, isn’t it?
I arrived in the “Paris of China” via Cathay Pacific (MNL-HK) and Dragon Air (HK-Shanghai)last Saturday afternoon with Joel and Ely. The city’s soooo vast, enormous, BIG! When it comes to people, I actually expected the Chinese in Mainland China to be as self-contained as the Tsinoys in Binondo. They’re not…they’re very warm and hospitable to foreigners here that they even watch you eat a spoonful of your big plate of fried rice and egg because they were just so amazed at you. That just happened to me this afternoon when we had lunch with Benjamin, one of our bosses, at the noodle shop. Honestly, I’m not used to that kind of attention but it felt good somehow. Strange! Anyway, one thing I noticed though is that people here just cross the streets without any care for the traffic signals. Bargasan dito sa trapik…drivers are as reckless as Pinoy drivers, with the exception of the taxi drivers. Most taxi drivers here are honest and helpful, and their service is systematic, they don’t immediately turn on the meter and they have to issue official transaction receipts to passengers after they pay the fare. Amazing…but not the 10 RMB flat-down rate (Note: 1 RMB = P6.75)!!!
Speaking of prices, the standard of living here is relatively cheap if you know the tricks of the trade. But learning the Mandarin language is one of those tricks. Toiletries are pretty expensive, no wonder most of them here have that despicable smell. In matters of the stomach, hmmm…I miss my food. People here are pork, beef and chicken lovers. Where’s my fish and tuna? Why can’t the world go lacto-pesco vegetarian? Fruits are very expensive as well except kiwi. I haven’t eaten my kind of “cai” (vegetables) since I came here. I hate eating noodles of any kind, I despise oily food and too spicy ones, Shanghainese dishes are very sweet, some are really salty —- different tastes but very typical of a Chinese meal. I don’t like their food that much…why am I here? I miss my family back home…that’s bearable but not the food. What a pity!
Nevertheless, a lot of beautiful things have happened to me here…so far, so good. My bosses have been so nice and so accommodating. Knowing an entirely different culture with an open mind and cool attitude really helps.
I’ve made a list of the names of new people I’ve met here: the lovely ladies of HR - Susan, Effie and Frances with her son, Bobby; the at-first-angry-then-who-became-our-nice-neighbor Arlene; cool bosses - Charles, Benjamin; new colleagues - Eddie and Nick; the friendly locals - Jonathan, the shop owners of our neigborhood and the helpful vendors along the very long Zhangyang Road, where we got lost and walked for two hours looking for the Bank of China just to exchange our peso to reminbi. Yes, getting lost in Shanghai is not funny but it was really fun.
Wednesday, September 22, 2004
sleepless in shanghai
Anyway, I’m currently in our office situated at the heart of Pudong. There’s no view of the city from my workstation or from the windows but I can hear the noise from the traffic down the streets. But later, everything will be as quiet as the night since the buses’ operations are only from 5am-11pm. You might think it’s strange but in this building of 23 floors, only 6 people are working at night in the office. A few others (maybe 2 or 3 people) are from the maintenance and security. Everyone else might be joining the festivities currently happening at Oriental Pearl Tower, just a 15-minute walk from our building. If not, everyone else might be asleep on this side of Shanghai. Haaay…sleep, don’t play hard to get with me, ok?