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 Software Support Engineer-005 |
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dalian-DLM
[博客]
[个人文集]
头衔: 海归少校
性别: 
加入时间: 2007/01/16
文章: 127
海归分: 19484
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作者：dalian-DLM 在 海归招聘 发贴, 来自【海归网】 http://www.haiguinet.com
Business Environment
The Software Services organization is chartered with delivering industry leading customer support and value-added services to optimize the Total Customer Experience for our software ( OpenView ) customers. Software Services is laser focused on achieving this primary mission.
Within the Software Services organization, the Global Services Delivery (GSD) has dedicated software support professionals responsible for the support delivery value chain. Our primary goal is to ensure delivers against the expectations customers have, relative to the foundation support services they have purchased (post sales technical support). The ultimate measure of success of GSD is our ability to deliver industry leading customer satisfaction, with industry leading employee satisfaction, at best-in-class cost structures.
This position is to join the Software Services GSD team working with customers across in Japan and Asia Pacific.
Job Descriptions
* To achieve industry leading customer satisfaction and loyalty through delivery of high level technical support to OpenView customers.
* Perform problem recreation and determination on complex issues; Perform assessment with diagnostic information in a timely manner with client/server applications
* Perform enhancement verification and release testing for assigned products; Understanding of technology; Knowledge of Enterprise or Server Application Deployment Solutions.
* Take ownership of customer issues, understand their environment and the issues impact, then develop, document and deliver timely and effective solutions that maximize customer's investment. Where appropriate engage 's local and worldwide resources to assist in issue resolution.
* Facilitate the success of other parts of through collaborative problem solving, knowledge sharing, mentoring and proactive activities.
Qualifications
* IT background
* Native Japanese user or Japanese facing language skill
* Bachelors Degree or above
Key Words
IT skill, Excellent Japanese (nearly native speaker)
作者：dalian-DLM 在 海归招聘 发贴, 来自【海归网】 http://www.haiguinet.com
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 Software Support Engineer-005 -- dalian-DLM - (2084 Byte) 2007-4-06 周五, 15:46 (965 reads)
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