Responsibilities and Details
This requisition is for an individual to manage the Global Operations Support (GOS) Service Desk in Dalian, China. It is an International one-way hire, and not an expatriate position. In this position, you will be an integral partner with F68 Automation Staff and Manufacturing, reporting directly to the GOS Manager in Arizona and governed by the benefits and salary programs associated with the Dalian location. Your responsibilities will include but not be limited to:
- Delivering a Global Operations Center in Dalian with GOS POR systems to support Fab 68 and work in lockstep with the rest of GOS to provide innovative support solutions
- Responsible for ownership and responsibility for recruiting and hiring a local operations team consisting of software and hardware professionals
- Managing a team of software/hardware support professionals recovering the factory computing environment when issues arise impacting manufacturing
- Developing a team capable of running crisis events and coordinating Automation events that impact the manufacturing flow
- Developing plans and implement organizational processes for developing employees and organization capability
- Participating in planning the automation portion of the F68 startup, assisting in the development of schedules and CPAs
- Working closely integrating with fellow GOS domains and the expatriate team to deliver the automation support environment on-time
- Developing and implementing programs that guarantee the safety of automation employees and hold suppliers accountable to Our company's safety standards
- Working with other Service Desk managers and Fab 68 Automation Staff to define touch services scope and expectations
- Becoming expert in the business process of Service Desk and work to develop continuous evolution of call support and call reduction
- Participating in developing business processes that will guarantee a high degree of success and employee satisfaction for the organization
Qualifications
You should possess a Bachelor of Arts degree and/or a Bachelor or a Master of Science degree in Computer Science, Engineering or equivalent experience. Additional qualifications include:
- Five to ten plus years experience in a FSM/ATM Automation or Manufacturing
- Demonstrated ability to build from scratch, train and lead an organization of comprised of software and hardware professionals familiar with manufacturing support
- Technical problem solving skills and knowledge including automation systems, computing systems, and factory operations knowledge
- Understanding of financial and employee performance management processes
- Excellent written and spoken communications
- Ability to be successful in a highly ambiguous environment
- A solid track record demonstrating initiative, creativity and openness to doing things differently than the norm
- Fluency in Mandarin Chinese language
