DIRECT HR IS A PREMIUM CHINA-FOCUSED RECRUITMENT FIRM SPECIALIZED IN SUPPORTING LEADING EUROPEAN, AMERICAN AND CHINESE EMPLOYERS WITH THEIR TALENT ACQUISITION IN CHINA.
Client:
Global Unified Communications Software + Services Provider.
Salary:
Competitive Salary (depending on experience)
Starting date:
As soon as possible
Location:
Dalian, Liaoning Province, China
Recruitment process:
+ Telephone interviews
+ Face-to-face interviews
Responsibilities:
+ Take the ownership for front line service and support to internal and external customers via various means of delivery: i.e. telephone, web, for the solution of hardware, software, and / or application problems
+ Proper case documentation and management, inception to resolution as well as execution of escalation process
+ Effective and consistent communication to management, peers and account team, related to observed product trends and customer issues
+ Ensure that the highest level of technical support is met at all times through prompt, thorough and professional assistance
+ Consistently execute work in full support of departmental goals
+ Be an Ambassador for company by consistently representing company Core Values
Requirements:
+ Bachelor Degree in Computer Science or equivalent
+ More than 2 years related technical experience and understanding of TCP/IP Networks, MS Windows 2000/2003
+ Former Technical or Customer Support background preferred
+ Understanding of Databases,Telephony, Software Applications, VoIP technologies is an added advantage
+ Ability to troubleshoot, define a plan of action and resolve technical issues
+ Adherence to policies, processes and procedures
+ Continuous learning and development
+ Fluent in spoken and written Japanese, Chinese and English
+ Willing to work and live in Dalian
Interested?
Please send your updated English resume to Ms. Tracy Shen ([email protected]) with as subject ''Application for Product Support Representative - Dalian, J#325TS''
