SAP AGS Technical Support Consultant(ba<x>se:Beijing or Shanghai)
Subject title:
SAP招XX 名技术支持顾问
Who We Are………
SAP Active Global Support provides world class support, which includes customized expert services and global specialists that unlock the full potential of SAP software by continually minimizing technical risks and optimizing business process and technical setup.
In 2004, SAP established a Center of Expertise in China (CoE China) which is now playing an important role within SAP AGS and has since become the fastest growing location globally.
With our global delivery model, CoE China is supporting our top global customers in Asia Pacific, Europe, U.S. and Latin America.
Driven by the increasing importance of the Chinese Market where huge companies undertake very large and comprehensive implementation projects, CoE China will strengthen the focus on the top accounts in China to write another Chinese success story of achieving excellent business results for their customers, which has been already highly recognized by other leading top accounts worldwide.
SAP全球支持集团(Active Global Support, AGS)为全球使用SAP产品的客户提供各种主动式的支持服务,其宗旨是保护客户在SAP产品上的投资并且为其业务持续增长提供保障。SAP全球支持集团下属的中国专家中心(CoE China)成立于2004年。从那时起,中国专家中心在SAP全球支持集团中发挥着日益重要的作用,如今已成为其全球发展最迅速的一个分支。通过专业的服务,我们致力于帮助客户从技术层面提升系统架构的技术质量以及从业务层面调整现有的SAP解决方案以适应瞬息万变的市场需求。除了本土及亚太市场,基于全球化的服务提供模式,中国专家中心还能够为分布在亚太、欧洲、美国、拉美等区域的SAP重要客户提供支持。在过去的几年里,我们取得了卓越的成绩并获得了客户的高度评价。在以后的工作中,我们将更多的把关注点和部分工作重心转移到对国内客户的支持服务中以适应日益增长的客户需求。
Why SAP AGS CoE……
Working with SAP AGS as a support consultant, you have great opportunities to:
• Work together with our technical experts globally to serve our customers in China and worldwide;
• Have the exposure to our top 100 China customers and Fortune 500 customers worldwide;
• Be provided with a full training program (lasts for 3-5 months) to get knowledge about our major products and service delivery skills;
• Demonstrate and sharpen your skills in technical issue resolution, system performance optimization and customer engagement;
• Gain access to different career paths such as senior technical support consultant, technical quality manager or de-escalation architect among others.
Your value in CoE………
As a Support Specialist in CoE you can realize the value of SAP expertise and elevated support in all phases of a solution life cycle:
• During implementation, customers benefit from technical risk mitigation, optimization, and enhanced operations, which ensure a smooth transition to the operations phase of their solutions.
• During operations, customers benefit from applying best practices and SAP standards for solution operations to reduce the cost of operation and improve end-user satisfaction by improving quality and efficiency.
• During upgrades and migrations, customers benefit from customer-specific strategies that lead to decreased cost of ownership, increased return on investment, and an enhanced ability to adapt to changing business needs.
• During all phases of the application life cycle, customers benefit from both on-site and back-office professional expertise focused on identifying and proactively addressing top issues, whether they involve implementation, upgrade, or ongoing solution operations.
For that we have to
• Continuously learn about new developments and trends in software and hardware utilized by our customers to run the largest projects and world class businesses.
• Understand our customers’ core businesses in the context of their industries
• Collect lessons learned and experiences from various cases. Develop guidelines or best practices for SAP customers globally.
You have what it takes, if you…
• Have analytical skills to understand customers’ businesses and have interest in tackling new challenges;
• Are technically savvy and enjoy up skilling yourself on world leading technologies and business software as part of your day to day job;
• Are keen in engaging with people around the world and are ready to learn something new each day;
• Enjoy taking responsibility for customer issues and follow up with parties in and outside of SAP.
职位描述
EXPECTATIONS AND TASKS
• Support local and international key accounts during implementation of mission critical projects by delivering onsite and/or remote services, e.g., risk assessments, technical and functional business process improvement, and empowerment.
• Manage critical customer situations.
• Participate in onsite and remote service delivery for customers in Asia Pacific, Europe, U.S. and Latin America.
• Optimize SAP solutions through continuous improvements over a product’s lifecycle.
• Deliver knowledge transfer sessions to SAP employees and customers.
EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES
• Bachelor degree or above in Mathematics, Physics, Chemistry and Engineering and IT.
• Able to communicate in English.
• Good presentation and communication skills in both Chinese and English.
• Programming skills in one for the following languages: Java, C, C#, C++, ABAP. Alternatively you can demonstrate strong abilities in fast learning.
• Detail-oriented, excellent analytical skills and effective problem solving skills.
• Strong and convincing personality for interaction with customers.
• A real team pla<x>yer with initiative and 'can do' attitude who learns and adapts quickly in an international environment.
• Being able to work under pressure, in critical situations and under tight deadlines.
• Enjoying working in a diverse cultural environment; open minded and culturally sensitive.
作者:iris.wang 在 IT 发贴, 来自【海归网】 http://www.haiguinet.com