1.Solve escalation technical case from Front line call agent team
2.conduct technical training for call agent
3.Develop knowledge base and tools
4.Provide support on call agent selection and evaluation.
Job Requirements:
1.Bachelor Degree or above in a technical discipline (e.g., computer science , EE, Engineering, etc.
2.At least 3 years working experience in IT technical support or related job.
3.An deep knowledge of PC, Server product support. 4.Experience with technical training
5.Excellent analytical, interpersonal, communication and problem solving skills
6.Strong initiative and ability to work independently
7.Organized, focused and efficient
8.Ability to cope with pressure
9.Self motivated and driven
10.Strong communication skills, both written and verbal. Proficiency in the Korean language is must. English is an advantage.
