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主题: 猎头职位 - Content Specialist(需要懂书面闽南语)

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猎头职位 - Content Specialist(需要懂书面闽南语)

abby.xi

头衔: 海归少校

性别: 性别:女

年龄: 41
加入时间: 2009/08/14
文章: 115
来自: Shanghai
海归分: 21507

标题: 猎头职位 - Content Specialist(需要懂书面闽南语) (1081 reads) 时间: 2010-6-30 周三, 16:28

作者：abby.xi 在海归招聘发贴, 来自【海归网】 http://www.haiguinet.com

Job Description

General Summary
The Content Specialist will be responsible for the quality of Customer Support content for Taiwan. The main objective of this role is to ensure that email templates and FAQs are accurate and culturally appropriate. To achieve this, the Content Specialist will work closely with APAC product support and the in-country teams.

Specific Duties
The responsibilities for this role include:
• Modifying or re-writing email templates and FAQs to ensure they are:
o Culturally appropriate
o Well-written
o Accurate
o Approved by Compliance/Legal Department
• Translating, updating, writing and implementing new templates to reflect product updates
• Updating, writing and implementing new FAQs to reflect product updates
• Maintaining the Help Center – for example, hiding out-of-date FAQs if necessary
• Acting as the content expert for CS content
• Working closely with Thailand Linguist and Content Manager to maintain local language glossary and style guide
• Researching and analyzing customer behavior and working with Product Support to establish content strategies that will improve the user experience
• Taking an active role in country-specific or APAC content projects
• Supporting the in-country business unit’s initiatives
• Getting involved in website bug spotting/fixing (QA)

Skills
Education and/or Relevant Experience:
• Native Taiwanese (with fluent English)
• Sound knowledge of the PayPal product
• Excellent translation, writing and editing skills
• BS/BA in languages or related field
• Ability to work within tight and often-changing deadlines
• Ability to work with and communicate effectively to diverse individuals
• Strong organizational and project management skills

Please feel free to contact me if you are interested in this vacancy, thanks.
Tel: 021-50816012-112
MSN: [email protected]
Email: [email protected]

作者：abby.xi 在海归招聘发贴, 来自【海归网】 http://www.haiguinet.com

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