MAJOR AREAS OF RESPONSIBILITIES
1)Contact Management take calls/e-mail handling
2)Request Management identify and clarify the customer requests
3)Support L1 and communicate with other Groups.
4)Report the status of CSC to AP Lead.
Target Application : CRM Siebel
Requreid Skills
ISSC
-Call Center Base Skills
AP CRM CSC
-Application Skills
-OJT -L1.5/Team Lead Skills
It is better that he/she has some experience for the call center. But this is not mandatory.
communication sklls
Basic IT skills (Windows,PC,Web,NW,Notes..)
English (TOEIC 730)
Japanese (can speak Japanese native.)
