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 Operations Manager (Beijing Based, 40-60K Euro) |
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itsmark
头衔: 海归下士
加入时间: 2006/03/03
文章: 5
来自: China
海归分: 215
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作者：itsmark 在 海归招聘 发贴, 来自【海归网】 http://www.haiguinet.com
Immediate Opening - Suitable candidate please email: [email protected] for further inquiry.
JOB SPECIFICATION
Position Title: Operations Manager
This position is to steer and follow-up the complete end-to-end service operations (including helpdesk support, call centers, field and depot repair, spare parts, …) on a daily and long term basis in order to ensure all contract requirements for the different product lines, to address the customer’s service requests and to achieve/ maximize customer satisfaction and internal productivity.
Reporting : General Manager Control Room Competence Center China
Department : Control Room
Region : China
Location : Beijing
Key Responsibilities:
1. Steers and follows up the overall daily performance of the service delivery after confirmation of On-site-Acceptance Test, oversees daily activities, maintains a survey or scorecard system, in order to create optimum customer satisfaction, even if these services are delivered through dealers or third parties.
2. Identifies potential problems, troubleshoots, escalates issues to management, and participates in post-mortem analysis of problems providing input for future process/design improvements
3. Defines and manages the required human resources. Performs all necessary supervisory functions, develops and implement various KPI’s to ensure performance to customer expectations and monitors group as required. Develops competences in the team, by knowledge transfer or training (Technical and non-technical skills) in order to enable the people involved in the service delivery process, to execute the service strategy and achieve these goals.
4. Provides continuous feedback to management on the overall service performance, including customer satisfaction, service performance, second day reporting, Accounts receivables overdue, and warranty costs. Implements corrective actions as appropriate, and keeps management promptly and fully informed of all problems or unusual matters of significance.
5. Defines and manages the spare parts and inventories. Performs all necessary supervisory functions, develops and implements necessary procedures to ensure the availability of the appropriate level of spare parts and inventories and the related procurement process in order to optimize the service delivery process.
6. Responsible for selling maintenance contract. Follow up and ensure maintenance services are delivered to the satisfactory of the customers.
7. Maintain proper record of the systems under maintenance. Consolidate information and keep the sales team informed to ensure the upgrade/replacement opportunities are addressed in a timely manner.
Essential Requirements
The successful candidate must possess the following:
Education
• Engineering Degree with business studies
• Proficiency skills in both written and spoken English and Mandarin.
Experience
• 8 years experience in customer service and engineering management, of which 5 years at management level.
• Ability to handle portfolio of projection products.
• High level Presentation Skills, Project Management Technique and Customer Orientation.
• Self-starter, proactive, assertive, good communication skills
• Problem-solving, numerate and analytical in approach
• Comfortable working in a small dynamic team where flexibility and creativity are essential
• Ability to prioritize
• Ability to provide leadership that instills employee pride, morale and commitment to performance excellence.
Personality
• Outgoing, and presentable
• Creative, good team player
• Capable of bottom-line responsibility
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Talent Solutions for the Talented
作者：itsmark 在 海归招聘 发贴, 来自【海归网】 http://www.haiguinet.com
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 Operations Manager (Beijing Based, 40-60K Euro) -- itsmark - (3733 Byte) 2006-3-13 周一, 03:50 (633 reads)
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