Job Description
The Outsourcing Reporting team is to provide the Business Intelligence solutions that position S Global Delivery as the leading provider in the Service Performance industry. Service Reporting must become a differentiator that drives new revenue as opposed to an expense. The major areas of responsibilities include, but are not limited to, the following:
* Work ‘hands-on’ in a BI environment
* Design, trouble-shoot and maintain metrics reports (front end/presentation layer)
* Review and evaluate systems utilization related to responsiveness, processing, capacity and reliability
* Analyze problems and propose, present and propagate solutions or practices to meet architectural challenges

Qualifications
* Bachelor (undergraduate) or Masters (graduate) degree in computer science
* Strategic and tactical thinking capabilities
* Strong presentation, communication and facilitation skills
* Strong knowledge of Business objects XI r2 Web Intelligence, Crystal Report Writer, associated query and web publication methods
* Experience in developing quality-measurement metrics, data profiling, testing plans, and data acquisition/validation procedures
* Experience in high-performance, high-volume data storage technologies, and high-bandwidth, high-capacity data communication networks
* Experience working with large databases, good understanding of relational and dimensional databases
* Experience writing stored procedures and scripts in Oracle or SQL
* Experience in working with Portals, Front office tools integration, networking, data source connectivity, security risk assessments
* Working knowledge on OV Suite of Products (OVIS, OVPI, OVSR, OVSD etc.) is a plus
* In depth knowledge of ITIL and ITSM experience is a plus
* Workflow system knowledge is a plus