Primary Responsibilities:
 Be responsible for ITIM product related solution design, requirement analysis, development management and deployment execution.
 Supports Transition &Transformation Project Managers and Delivery Lead to analyze existing ITIM system for due diligence purpose and define knowledge transfer requirement for application management execution.
 Assists in acquiring staff and material resources for the on-going support of ITIM system.
 Leading the overall communications between customer and support team.
 Address and solve technical issues relating with ITIM system, be responsible for communicating with development vendor.
 Provide information of the product knowledge within the area - both for ITIM and infrastructure which ITIM is closely integrated to
 Provide description for how to set up new TIM implementations
 Be responsible for internal knowledge sharing and skill development for support team
Measures:
 On going support implemented and enhancement project successfully delivered.
 Customer satisfaction feedback.
Organizational linkage:
 Reports to Transition Manager and Delivery Lead.
 Directs activities of Technical Operations and product vendor
 Liaises with Pursuit team and support team.
 Liaises with Customer System Owner counterpart to ensure expectations are correctly set.

Minimum Qualifications:
Required:
 More than 5 years experience in the application development area
 Profound knowledge in identity and access management system development
 Be familiar with Tivoli identity management suit product
 Actual development experience of identity management system on Tivoli Identity Management product
 Experience in provision policy, workflow, security policy and etc.
 Undergraduate Degree, Computer Science, Information Technology/Services, or Electrical/Electronic Engineering (or equivalent combination education or experience).
 Ability to work effectively in diverse, foreign and multi-cultural environments, Country, Regional or Global Level.
 Demonstrated success working effectively under short timeframes and significant pressure.
 Excellent English and Chinese language ability.
 Excellent communication and teamwork skills.

Preferred:
 In-depth knowledge of Managed Services Delivery practices, process and tools.
 Knowledge of application development methodology