Job Description
The Outsourcing Reporting team is to provide the Business Intelligence solutions that position S Global Delivery as the leading provider in the Service Performance industry. Service Reporting must become a differentiator that drives new revenue as opposed to an expense. The major areas of responsibilities include, but are not limited to, the following:
* Monitor the implementation of the DWH, identify variances from the architectural model and direct re-alignment between the architecture, the design and the implementation
* Architecture modeling using object-oriented, service oriented methodology
* Data model in Erwin
* Provide leadership, mentoring and direction for BI team members
* Recommend quality control and design and development standards
* Write specifications, documentation, debugging and efficiency recommendations
* Capabilities analysis and consulting
* Work ‘hands-on’ in a BI environment
* Implement policies and procedures for technical environment – file and space management, archiving, disaster and recovery, production implementation standards, testing procedures
* Review and evaluate systems utilization related to responsiveness, processing, capacity and reliability
* Analyze problems and propose, present and propagate solutions or practices to meet architectural challenges
* Work with architectural teams to ensure plans comply with architectural standards

Qualifications
* Bachelor (undergraduate) or Masters (graduate) degree in computer science
* Strong people skills and technical management skills
* Strategic and tactical thinking capabilities
* Strong presentation, communication and facilitation skills
* Strong knowledge of Unix development system & Intel Windows platform
* Expertise using SQL Server 2000 and ORACLE 10g
* Data Modeling & expertise working with large databases, advanced understanding of relational and dimensional databases
* Experience writing SQL language and stored procedures for Oracle
* Expertise in developing quality-measurement metrics, data profiling, testing plans, and initial load/unload/reload procedures
* Expertise in high-performance, high-volume data storage technologies, and high-bandwidth, high-capacity data communication networks
* ETL design, development, configuration management and administration experience using SQL Server DTS and Informatica a plus
* Experience in working with Portals, Front office tools integration, networking, data source connectivity, security risk assessments
* Working knowledge on OV Suite of Products (OVIS, OVPI, OVSR, OVSD etc) a plus
* Working knowledge on OLAP (Cubes Setup, Partitioning etc)
* In depth knowledge of ITIL and ITSM experience is a plus
* Workflow system knowledge is a plus