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主题: 美资公司高薪聘请呼叫中心经理-XM

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美资公司高薪聘请呼叫中心经理-XM

cartina

头衔: 海归少校

性别: 性别:女

年龄: 44
加入时间: 2007/01/29
文章: 85
来自: beijing
海归分: 11296

标题: 美资公司高薪聘请呼叫中心经理-XM (1643 reads) 时间: 2007-2-28 周三, 09:46

作者：cartina 在海归招聘发贴, 来自【海归网】 http://www.haiguinet.com

Technical Support Manager

Job Description

• Propose and implement appropriate methods for schedules in a timely manner that ensures proper coverage and equity while maximizing efficiencies and minimizing opex.
Create profiles for determining the optimum intraday work distribution amongst the supported contact centers, adjusting them as needed to ensure predictive accuracy.
• Analyze daily work completion adjusting to assess profile and schedule effectiveness and take appropriate action to modify profiles, system parameters and or schedules to improve effectiveness.
• Constantly evaluate the current staffing against current arrival patterns ensuring that staffing holes created by attrition are filled prior to creating a service level strain.
• Recommends adjustments to call center staffing plans based on analysis of trends and strategic direction.
Work with regional team & IT department to define the CCC tools requirement, track the implemenation and ensure time to delivery.
• Set up management system to track the effectiveness of the tools and provide consistent feedback and improvement.

Qualification

• Bachelor degree/equivalent with minimum 5 years of working experience.
• Strong leadership, organizational, negotiation, influencing, data analytical and planning skills.
• Effective communication skills, both verbal and written.Fluency in English and Mandarin, both spoken and written.
• High degree of integrity and presentation skills.
• Project Management skills, ability to thrive in a high-growth, fast-paced and demanding environment.
• Ability to work independently with minimum supervision
• Experience with call center is preferred

作者：cartina 在海归招聘发贴, 来自【海归网】 http://www.haiguinet.com

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